Refund Policy

At moissanitediamond.in, we strive to ensure our customers are completely satisfied with their purchase. If for any reason you are not happy with your product, we offer a simple and transparent refund policy to make the process as smooth as possible.

1. Eligibility for Refund:

  • We offer a 7-day refund policy from the date of delivery for products purchased from our website.

  • Customer can Return the product within 7 days of Delivery

  • To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging.

  • Custom-made or personalized items are not eligible for a refund unless there is a manufacturing defect.

2. Refund Process:

  • To initiate a refund, please contact our customer support team at customer support email/ moissanitediamond.in@gmail.com within 7 days of receiving your product.

  • Once we receive your request, we will guide you through the steps to return the product.

  • After receiving the returned item and verifying its condition, we will process your refund to the original method of payment. Please note that it may take 7-10 business days for the refund to reflect in your account.

3. Shipping Costs:

  • Shipping costs are non-refundable. The customer is responsible for the return shipping cost unless the product is defective or there was an error in the order.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will either replace the item or offer a full refund based on your preference.

5. Exchanges:

  • If you would prefer an exchange instead of a refund, please inform us within 7 days of delivery. We will assist you in exchanging your product for another item of equal value.

  • Exchange/Replacement Product will be delivered within 5-7 business days.

6. Refund Timeframe:

  • Refunds will be Credited within 7-10 business days after receiving and inspecting the returned item.

7. Non-Refundable Items:

  • Custom-made or personalized items, clearance items, or any items marked as non-returnable/refundable at the time of purchase cannot be refunded.

We value our customers and want to ensure you have a seamless shopping experience with moissanitediamond.in. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.